How do I take a snapshot of my screen to help you troubleshoot issues I’m having?
Here is an easy guide on how to take Screenshots. We find many parents and athletes do not know how to take screenshots. We understand and this should help with that:
What Web Browser should work better for me?
We recommend you use the web browser Chrome for our program. Its free and easy to download and install. You can get Chrome at the link below. The best browsers to use are Chrome or Firefox. Internet Explorer (IE) may have issues if the version is older than 8 or if you are using the new BETA version of IE.
How do I take the baseline test?
To take the Baseline test, please sign into your account on the XLNTbrain website. Once you are on the dashboard please go to the “Tests” Tab on the left hand side. Or click the link near the top of your screen that asks if you want to take the test now. If you are on the Baseline test step you should see instructions to download the XLNTbrain Cog Test. First you will need to watch a short video and take a short quiz.
What else do I need installed on my computer?
You will also need to make sure you have Microsoft Silverlight installed and updated on your computer. The install will not start or work at all if you do not have Silverlight downloaded and installed. If you do not have Silverlight installed, your dashboard might look like the image below.
If you already have installed, your dashboard might look like the image below.
If Silverlight is installed, but the XLNTbrain Cog Test isn’t, you need to click “Start XLNTbrain Sport Cog Test”, and then click “Install” on the dialog.
After the test is installed the pop up will go away and users will be back on their Dashboard. You should hit the same Start button again and this should launch the test. If you cannot or do not see the start button then you will need to launch the test from your Desktop. The icon on your desktop that you can launch the test from, should look like this:
Now if you log in and go to take the test and it looks like the image below, then you will also need to Launch the test from the icon or file on your computer.
The file is called XLNT Brain Sport-COG. You can see the name of the file below.
Who should take the cog test?
Please keep in mind that the XLNTbrain Cog test is for Athletes only. Guardians do not take the test.
I had the test installed already. Do I need to install it again?
If this is not your first year with us it is also likely the test is already downloaded and installed on your computer. Please search your computer’s files for XLNT Brain Sport.
I used to have an account. Why can’t I sign on again?
It is possible if you are a returning Athlete that your account needs to be activated by your coach or by us. Please let us know if you think your account is inactive because you are a returning Athlete.
I keep getting errors. What else can I do?
As weird as it sounds sometimes just logging off of your account on XLNTBrain.com and logging back in will clear up a lot of errors you may be receiving. So please log out and back to see if that fixes any of the problems you are running into.
I have tried everything. How else can you help me?
If none of this works then please email us back with the following information:
- Athlete’s Name
- Guardian’s Name
- School’s Name
- Browser you are using and version
- Anti Virus program you are using
- Are you using a Windows Computer or a Mac?
- Any screenshots that can help us identify and solve your issue